Uzbekistan Airways Flight Delayed or Cancelled? Compensation Guide

Updated June 2026 · EU261/UK261 rules applied to Uzbekistan Airways's network

If a Uzbekistan Airways flight has just cost you an afternoon — or a whole day — there is a fair chance you are owed money. European air passenger rules attach fixed compensation of €250 to €600 to long delays, cancellations and overbooking. Uzbekistan Airways flies from Tashkent International Airport to European destinations including London Heathrow, Paris Charles de Gaulle and Frankfurt.

The airline operates Boeing 787s on its longest routes and connects European cities with the Silk Road cities of Samarkand and Bukhara via Tashkent. Below you will find when Uzbekistan Airways flights are covered, what each distance band pays, and an honest comparison of claiming yourself versus handing the file to a claim service.

Does EU261 apply to Uzbekistan Airways?

Uzbekistan Airways is based in Uzbekistan, outside the EU and UK — so coverage depends on direction. Any Uzbekistan Airways flight *departing* from an EU, EEA or UK airport is fully covered. Flights *into* Europe on Uzbekistan Airways are not.

Watch for connections, though: if your journey started at a European airport on a single booking, the whole itinerary can be covered even when the disrupted leg was outside Europe.

What Uzbekistan Airways routes pay

The payout depends only on how far the flight was meant to take you. On Uzbekistan Airways's network, typical routes look like this:

Two refinements: intra-European flights over 3,500 km cap at €400, and on long-haul routes the airline may halve the €600 to €300 when it gets you there less than 4 hours late.

Claiming from Uzbekistan Airways yourself — step by step

The free option first. Uzbekistan Airways, like every airline, must handle compensation claims sent straight to it:

1. Gather your booking reference, boarding passes, and proof of the disruption — screenshots of the airline app, the cancellation email, or a flight-tracker page showing the actual arrival time.
2. Submit the claim through Uzbekistan Airways's customer relations contact form on its website, citing Regulation (EC) 261/2004 and stating your arrival delay and the compensation amount you are owed.
3. Name every passenger on the booking — each paid seat qualifies separately, including children.
4. Give the airline a clear deadline (four to six weeks is reasonable) and decline any voucher unless it is worth more to you than cash; you are entitled to a bank transfer.
5. If the claim is rejected or ignored, escalate to the national enforcement body or an ADR scheme — or hand it to a no-win-no-fee service at that point, having lost nothing.

The statute of limitations for a claim against Uzbekistan Airways is typically between one and six years depending on the country whose courts hear the claim, so even older flights may still be claimable.

Claim service or DIY?

The honest math: claim services take about a quarter to a third of the payout as commission. Claiming yourself keeps 100% — and works fine when the case is clear-cut and Uzbekistan Airways plays fair. Services earn their cut on the contested cases.

Our suggestion: try the free direct route first if your case looks clear-cut. Use a claim service if you have already been rejected, if the cause of the disruption is disputed, or if you simply don't want to deal with it.